At www.zepjewelry.com we maintain a very high level of quality assurance. Every product goes through a vigorous process to make sure you are receiving the best quality product possible. All orders are thoroughly inspected before shipping. It is our primary focus to make sure you are completely satisfied.
Due to the nature of our products, all sales are final.
[warning]If requesting for exchange or repair or cancel your order, firstly you should contact us at email: email@example.com or online livechat. We will not provide any return or repair, exchange on returned product without our permission, and all loss will be afforded by customers.
We are always working on 100% customer satisfaction. Whenever a dispute comes up, we are willing to handle it properly with you.
Here are the situations that may cause disputes.
Item not received:
1. Status of shipment stagnated for a long time:
If status of the parcel stagnated for a long time, we advise you to contact your local express delivery to check it for you. Meanwhile, we will ask our shipping agent to figure out what happened to your parcel. You can keep in touch with us until the parcel is delivered successfully.
2. If the parcel is delivered unsuccessfully because of wrong address offered by buyer. We are not responsible for any loss caused
3. If the parcel is sent to a wrong address or lost by our shipping company, we can resend the parcel to you or offer you a full refund.
Return/refund for quality problem/Item not as described
We take great pride in our product and it is 100% guaranteed. However, if you feel you’ve received a product that is truly defective and unusual we want to hear from you! If you have received any product that is defective you must contact us within 3 calendar days of receipt of the merchandise.
Please send us an email with your order number entitled if the item you received is not as described or has any quality problem. Please tell us the problems in detail. It will be more persuasive if you attach a picture of the packing box containing the shipping information and a picture of the item you received in the email.
We will look into the problems and once it confirmed, we pay the return shipping cost. Customers could get either full refund or exchange after we received the returned item(s).
Return/refund for no reasons
If you want to return or exchange an item without any problems, please email to firstname.lastname@example.org, we will offer you the return address, but you are supposed to pay the return shipping fee. Shipping to us is your responsibility and you must provide a tracking number to ensure delivery.
1. All the items are not returnable any more after 3 days since signed.
2. Please keep the item in original condition if you want to return it, done any other process are not returnable any more.
3. Please do not return the parcel before you get our permission. Otherwise we are not responsible for any loss caused.
www.zepjewelry.com, at its sole discretion, may exchange products under the following conditions:
Requests must be made within 3 days of receipt of product(s). Any exchange request after 3 business days will not be honored.
Please Note: We do not cover any items for damage after use or as the result of water damage in any way.
Product must be exchanged for something of equal or greater value.No refunds will be permitted.
In order to process an exchange the unwanted product would need to be sent back at your expense. We suggest sending through a carrier that provides tracking information and delivery confirmation since we are not responsible for lost packages. Once your product has been received it will be examined thoroughly. If the product has been returned unused, in its original condition we will exchange the product for something of equal or greater value.