Shipping Guide

Free Shipping worldwide!

Shipping time

The actual shipping time to destination countries is based on the shipping method in your order.

    1.Standard Shipping: 7-25  business days ( We send products by epacket or China Post Air Mail. shipping time is 7-28 working days to most of country(to USA / Canada / Australia / United Kingdom).15-35days to most countries in Europe.)

    2.Express Global Special Shipping: 4 -9 business days to most of country(to USA / Canada / Australia / United Kingdom / France / Italy / India / Germany)

    3.Express Shipping:3 – 7 business days by EMS(5-10 days),by DHL(4-7days) or UPS(4-7 days). The cost is a higher than standard postage, about $35 or higher.Shipping way will depend on your order quantity.

About the shipping fee, please refer to the website update.

Note: The public holidays, destination countries and couriers will be affected the shipping time too

About FREE SHIPPING

  • Free shipping Using Standard shipping
  • Free shipping on orders over $99 Using Express Global Special
    Shipping time is 4-9 working days to most of country(to USA / Canada / Australia / United Kingdom / France / Italy / India / Germany)

* Note: The delivery time mentioned above does not include order processing time that usually varies from 1 to 3 days. Different items have their own processing time, which is what we cannot control. But what we can do is try the best to let you receive your items as soon as possible.

* Note: Express doesn’t accept any address with PO.BOX and please ensure your address is correct.

4.We will use your shipping address filed on our website as the shipping address for the merchandise. If you would like to change the address, please contact us immediately after your payment.(We have zero tolerance for credit card fraud and theft of our merchandise. Any fraudulent purchases will be prosecuted to the fullest extent of the law. If your billing address is different than your shipping address you will be required to fill out a credit card authorization form and send documentation before your shipment is released. If this is necessary a representative will contact you promptly after your order has been placed. This may delay the shipping of your order.)

Order Processing Time

In most cases the order would be sent out in 24 hours except weekends and holidays, some special orders may also take 2-3 business days to process. We will contact you if we can’t ship your order within 3-7 business days.

Total Delivery Time = Order Processing Time(1-3 days) + Shipping Time.

Express doesn’t accept any address with PO.BOX and please ensure your address is correct,changing address parcel left factory.

Delay of Delivery:

All Express Shipments Require a Signature.
For your convenience please do not wait until the last minute to place your order. If you have a deadline, it is always wise to order far enough in advance to allow for unanticipated delays. We will give you a delivery estimate when you place your order based on the information we receive from our warehouse on behalf of express. We are not responsible for late shipments due to inclement weather, holidays, natural disasters, or carrier delays. Please keep in mind holidays do not count as a business day and should be considered when calculating shipping times. We entrust express to deliver your package on time. If your package is delayed we will not offer a reimbursement of shipping charges. If you need additional information, please contact us at fenpingji@outlook.com.

zepjewelry.com is not responsible for the duties because different countries have different policy.

FAILED DELIVERIES / REFUSED SHIPMENTS / INCORRECT SHIPPING ADDRESS

Wrong Address Disclaimer

Please check your shipping address very CAREFULLY when placing order.
Incomplete or incorrect address information is the major cause of shipment delays. Check the address information on your order. Make sure you have included ALL the information (address, apt#, etc.) needed to deliver your package. Your order will be shipped via UPS to the address you provide. It is extremely important that you give us the most accurate and complete information possible. If an address correction needs to be made after your shipment has been sent you will be assessed the $10 fee USPS charges us to make the correction.
If a shipment is returned to us due to a bad address you will be responsible for additional shipping charges. NO REFUNDS WILL BE ISSUED FOR REFUSED OR ABANDONED SHIPMENTS.

LOST SHIPMENTS

If you have tracked your package and there is a discrepancy in delivery information or it has been lost in transit please contact us immediately. We will contact USPS right away and initiate a trace for your package and have them start an investigation. This investigation can take up to 8-10 business days. If it is determined that your shipment has been lost a replacement will be sent pending USPS’s investigation of the situation.

[warning]zepjewelry.com will not resend or refund a package that shows DELIVERED on tracking.[/warning]

Custom Duties Disclaimer

We are not responsible for any duties, taxes, or additional charges that may be charged by Customs for any International deliveries. And of course we will do whatever we can do to help customers avoid paying taxes and duties.

We suggest you to contact your respective customs office and ask about import regulations and restriction. As our experience, there are no duties, taxes or any other fees for customers from USA and most European countries.

If your order is returned to us intact due to a refusal to pay customs fees, refusal to accept the order or because no one was there to accept delivery of your order, we will refund your credit card as follows: You will be refunded the total amount of the order, minus the shipping charge, and return postage fees. (Return shipping cost is very expensive by express shipping, so we do suggest you sign the package in time.)